Difference between revisions of "Reg desk"
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| − | Reg Desk and Info Point | + | Reg Desk and Info Point, |
| − | often the same place | + | often the same place. |
Things you need… | Things you need… | ||
| − | Volunteers! Have a timetable so they can fill in times to suit them. Do not waste your volunteers… | + | Volunteers! Have a timetable so they can fill in times to suit them. Do not waste your volunteers… it is no good having seven people sat behind registration for two hours, them no one to help for the rest of the day. |
A list of instructions for your volunteers. | A list of instructions for your volunteers. | ||
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This should include what they need to give out, how to contact you, and any other relevant information. This could be written down, but you also need to have people pass on the information to the next set of volunteers, via a quick induction. | This should include what they need to give out, how to contact you, and any other relevant information. This could be written down, but you also need to have people pass on the information to the next set of volunteers, via a quick induction. | ||
| − | Two separate desks or | + | Two separate desks or areas – one for paid-on-day, one for pre-registered. |
Welcome packs, passes, show tickets (if applicable), all to hand. | Welcome packs, passes, show tickets (if applicable), all to hand. | ||
Two lists of pre-registered people. One alphabetical, one numerical. If the jugglers turn up with their number, you can just use the numerical list, ticking them off with a highlighter pen. If not, then you can cross reference them against the alphabetical list. | Two lists of pre-registered people. One alphabetical, one numerical. If the jugglers turn up with their number, you can just use the numerical list, ticking them off with a highlighter pen. If not, then you can cross reference them against the alphabetical list. | ||
| − | A workshop board and other information. This should include a map, with shops, cash points, food and beer marked on. Also have bus routes and taxi phone numbers written down. A message board is also a good idea. Frequently people ask you , ‘when so-and-so gets here, can you tell them…’. You will inevitably forget. Get them to write it down! | + | A workshop board and other information. This should include a map of the local area, with shops, cash points, food and beer marked on. Also have bus routes and taxi phone numbers written down. A message board is also a good idea. Frequently people ask you , ‘when so-and-so gets here, can you tell them…’. You will inevitably forget. Get them to write it down! |
| − | Some conventions have different information and registration areas. It’s probably best to keep them together, as jugglers will always stray back to the registration point, as | + | Some conventions have different information and registration areas. It’s probably best to keep them together, as jugglers will always stray back to the registration point, as it is their first point of contact. |
A till or cash box (plus somewhere to keep larger amounts of money). Also, a list of prices for various different passes. | A till or cash box (plus somewhere to keep larger amounts of money). Also, a list of prices for various different passes. | ||
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Signs around the site. If you’re running registration, this will probably be your responsibility. Remember to put them in easily visible places, everywhere you need them. | Signs around the site. If you’re running registration, this will probably be your responsibility. Remember to put them in easily visible places, everywhere you need them. | ||
| − | Usual | + | Usual stationery things – highlighters, paper, pens, scissors, staple guns, drawing pins. If you do not have these, them ask previous convention organisers before you buy them – they inevitably have a large amount of kit from their convention. |
Things to bear in mind… | Things to bear in mind… | ||
| − | Some previous | + | Some previous BJCs registration desks open the night before, for a few hours. This is a good idea. It gives you a chance to test your system, whilst also getting through the people already on site, leaving less work for the morning. |
| − | Have set opening and closing times (you are allowed to leave the desk!) and a plan of what to do with people when they arrive during the night. Tell security your plan. This may be to give them no passes for the night, or give them the current | + | Have set opening and closing times (you are allowed to leave the desk!) and a plan of what to do with people when they arrive during the night. Tell security your plan. This may be to give them no passes for the night, or give them the current day's pass, meaning they have to register first thing in the morning. |
Think to yourself, ‘Is this activity really necessary?’ Some BJCs have packaged up registration packs the night before for pre-registered people. This can be a good thing, but could be considered a waste of your volunteers time. Having passes, tickets etc to hand, in boxes, in the morning is all you need. However, the more passes you have on strings ready for the morning, the better. | Think to yourself, ‘Is this activity really necessary?’ Some BJCs have packaged up registration packs the night before for pre-registered people. This can be a good thing, but could be considered a waste of your volunteers time. Having passes, tickets etc to hand, in boxes, in the morning is all you need. However, the more passes you have on strings ready for the morning, the better. | ||
Revision as of 09:11, 26 April 2010
Reg Desk and Info Point,
often the same place.
Things you need…
Volunteers! Have a timetable so they can fill in times to suit them. Do not waste your volunteers… it is no good having seven people sat behind registration for two hours, them no one to help for the rest of the day.
A list of instructions for your volunteers.
This should include what they need to give out, how to contact you, and any other relevant information. This could be written down, but you also need to have people pass on the information to the next set of volunteers, via a quick induction.
Two separate desks or areas – one for paid-on-day, one for pre-registered. Welcome packs, passes, show tickets (if applicable), all to hand. Two lists of pre-registered people. One alphabetical, one numerical. If the jugglers turn up with their number, you can just use the numerical list, ticking them off with a highlighter pen. If not, then you can cross reference them against the alphabetical list.
A workshop board and other information. This should include a map of the local area, with shops, cash points, food and beer marked on. Also have bus routes and taxi phone numbers written down. A message board is also a good idea. Frequently people ask you , ‘when so-and-so gets here, can you tell them…’. You will inevitably forget. Get them to write it down!
Some conventions have different information and registration areas. It’s probably best to keep them together, as jugglers will always stray back to the registration point, as it is their first point of contact.
A till or cash box (plus somewhere to keep larger amounts of money). Also, a list of prices for various different passes.
A radio at registration desk. This is important, as your volunteers will need some way of contacting you. It might be good for the volunteers to have a list of who to contact for different things e.g. show problems are likely to be dealt with by one person, site problems by another.
A list of traders and technical crew/ artistes who may be getting in for free, and will need instruction once they arrive. Remember, though, they need passes too (and the traders will need show tickets).
A T-shirt display, with prices. Some people list how many have been sold, and other information. This is admirable, but bear in mind that a great deal of tally charts are forgotten about, then made up. It is important, however, to lay aside any pre-booked T-shirts. If someone’s paid for one, and you sell it, they’re going to be a bit peeved.
Signs around the site. If you’re running registration, this will probably be your responsibility. Remember to put them in easily visible places, everywhere you need them.
Usual stationery things – highlighters, paper, pens, scissors, staple guns, drawing pins. If you do not have these, them ask previous convention organisers before you buy them – they inevitably have a large amount of kit from their convention.
Things to bear in mind…
Some previous BJCs registration desks open the night before, for a few hours. This is a good idea. It gives you a chance to test your system, whilst also getting through the people already on site, leaving less work for the morning.
Have set opening and closing times (you are allowed to leave the desk!) and a plan of what to do with people when they arrive during the night. Tell security your plan. This may be to give them no passes for the night, or give them the current day's pass, meaning they have to register first thing in the morning.
Think to yourself, ‘Is this activity really necessary?’ Some BJCs have packaged up registration packs the night before for pre-registered people. This can be a good thing, but could be considered a waste of your volunteers time. Having passes, tickets etc to hand, in boxes, in the morning is all you need. However, the more passes you have on strings ready for the morning, the better.
Info Point blah blah
- to write*
