Difference between revisions of "Security"

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In this case you are legally entitled to eject them. It may be wise to have an explicit policy on this beforehand, making it clear that refunds will not be given (if that's your plan). If there are people on site who are a liability (legally or morally) to the convention, the staff, or the other customers, off site may be the best place for them. Your security staff will be happy to help them pack up their tent and leave.
 
In this case you are legally entitled to eject them. It may be wise to have an explicit policy on this beforehand, making it clear that refunds will not be given (if that's your plan). If there are people on site who are a liability (legally or morally) to the convention, the staff, or the other customers, off site may be the best place for them. Your security staff will be happy to help them pack up their tent and leave.
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BJC 2009 had "Terms and Conditions" on their sales website. This said something like:
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{{{
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We don't have many rules and regulations, but there are some and here they are.
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1. We aim to be happy and friendly and we hope you do too. If people do things that cause us or other jugglers problems we may ask them to stop. If they don't stop we may ask them to leave site and we may not refund their ticket money.
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2. Have a fantastic time!
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}}}

Revision as of 06:58, 6 May 2010

Paid security should conform to BS 7499:2007

An example of the instructions given to security staff: BJC 2008 Security Procedure

BJC 2010 hired a security company that specialised in festivals (rather than night clubs or building sites, for example). This meant that they were more familiar with the atmosphere expected at a BJC. They understood how to be understated and friendly, they were comfortable with "alternative" people, and familiar with the kind of teen drinking / drug taking problems that need to be resolved sensitively but firmly and quickly.

Some security situations may require a team member to make a decision. If a paying customer (or trader) is found starting a fight, harassing people or endangering the convention with illegal behaviour, you have to decide whether to throw them off site.

In this case you are legally entitled to eject them. It may be wise to have an explicit policy on this beforehand, making it clear that refunds will not be given (if that's your plan). If there are people on site who are a liability (legally or morally) to the convention, the staff, or the other customers, off site may be the best place for them. Your security staff will be happy to help them pack up their tent and leave.

BJC 2009 had "Terms and Conditions" on their sales website. This said something like:

{{{ We don't have many rules and regulations, but there are some and here they are.

1. We aim to be happy and friendly and we hope you do too. If people do things that cause us or other jugglers problems we may ask them to stop. If they don't stop we may ask them to leave site and we may not refund their ticket money.

2. Have a fantastic time!

}}}